Privacy

1. Data controller and contact

EDIFIS GROUP, 9 rue de la Perle, Z.I. Sidi Daoud, 2046 La Marsa, Tunisie, is responsible for processing. For any data-related question or request: info@edifis-team.com — +216 70 736 934.

2. Data collected

To submit an enquiry, your name, phone number, city and acceptance of the terms are required. Your email address and project details are optional.

EDIFIS also keeps the contents of the selection: products, references, variants, quantities, displayed prices, follow-up status, dates and consent version. Technical information needed to operate the website may include the IP address and the hosting provider's security logs.

3. Purposes

Data is used to respond to the customer, check product references, prices, variants and stock, prepare the commercial confirmation, arrange delivery, provide follow-up and after-sales support, and retain evidence of communications. It is not used for separate marketing purposes without prior consent.

4. Recipients

Access is restricted to authorised EDIFIS staff. Information that is strictly necessary may be shared with the logistics provider when a delivery is arranged, and with technical providers essential for hosting and maintenance.

5. Retention period

Enquiries that do not result in a sale are retained for a maximum of 24 months after the last exchange, unless an objection is raised earlier. Confirmed orders and associated documents are retained for as long as necessary to meet accounting, tax and warranty obligations and to defend the rights of EDIFIS and the customer.

6. Your rights

You may request access to, a copy of, correction or updating of your data, object to non-mandatory use, withdraw consent or request erasure within the limits provided by law. Write to info@edifis-team.com and provide what EDIFIS needs to verify your identity.

You may also seek information or lodge a complaint with the Instance nationale de protection des données personnelles (INPDP).

7. Cart and preferences

The browser stores the cart, tax-exclusive or tax-inclusive price setting, language, recent searches and viewed products locally to provide the requested features. EDIFIS SUD does not use advertising trackers.

The website's languages are applied locally in your browser. Your language choice is saved on your device and does not send any content to an external translation service.

Usage and performance measurement

To improve usability and speed, EDIFIS measures page categories, searches and their result counts, form stages, contact clicks and performance. These aggregate statistics are retained for 90 days, without cookies or visitor identifiers. Entered text, contact details, full URLs and request references are not sent to this system. Measurement is disabled when Do Not Track or Global Privacy Control is enabled.